Terms and Conditions

BenMindful
Last updated: 10 September 2026

These Terms and Conditions govern the use of the BenMindful website and paid coaching services provided under the BenMindful name.

BenMindful is a voice, breath, and presence coaching brand operated by Benedikt Jankowitsch. These Terms should be read together with the Privacy Policy, Cookie Policy, and Disclaimer.

Name: Benedikt Jankowitsch
Brand: BenMindful
Location: Athens, Greece
Email: hello@benmindful.com
Website: https://benmindful.com

1. About BenMindful

BenMindful provides coaching and educational services relating to voice, breath, communication, presence, and performance under pressure. Services may include individual coaching, structured coaching programmes, discovery calls, workshops, and related educational materials.

The specific scope, duration, format, price, and payment arrangements for a paid engagement will be communicated before the client agrees to purchase the service.

2. Nature of the Services

BenMindful provides coaching and educational services. Coaching is not psychotherapy, psychological treatment, counselling, medical treatment, or another form of licensed healthcare. BenMindful does not diagnose, treat, or cure medical or mental-health conditions.

The client remains responsible for their own decisions, actions, and wellbeing. Where appropriate, clients should seek advice from a suitably qualified healthcare or other professional. Further information is provided in the Disclaimer.

3. Discovery Calls and Formation of a Coaching Contract

The BenMindful website provides information about BenMindful services and allows prospective clients to request or book a 20-minute discovery call. Booking or attending a discovery call does not create a paid coaching contract.

Following a discovery call, BenMindful may offer a coaching programme or other paid service. The scope of the service, price, payment arrangements, and any relevant programme-specific terms will be provided in writing, normally by email.

A paid coaching contract is formed when the client expressly accepts the offer in writing and BenMindful confirms the engagement. An invoice will then be issued in accordance with the agreed payment arrangements. Payment of an invoice may also constitute acceptance of the agreed service and applicable terms where the client has not already expressly confirmed acceptance in writing.

Where programme-specific terms have been expressly agreed, they take precedence over these Terms to the extent of any conflict, subject to applicable law.

4. Discovery Calls

Discovery calls are normally offered free of charge to explore whether BenMindful and a prospective client are a suitable fit. A discovery call does not oblige either party to enter into a paid coaching engagement.

5. Prices, Invoices, and Payment

The price and payment arrangements for paid services will be communicated before the client enters into the contract. Unless stated otherwise, prices are quoted in euros (EUR). Any taxes legally required to be charged will be handled in accordance with applicable law.

Payment is due according to the invoice, payment schedule, or programme agreement provided to the client. BenMindful may postpone the start of paid services until an agreed payment has been received.

Where instalment payments have been agreed for a programme, the instalment plan does not ordinarily convert the engagement into a separate pay-per-session arrangement. The client remains responsible for payments due under the agreed programme, subject to statutory rights and any cancellation rights expressly provided in these Terms.

6. Consumers and Statutory Right of Withdrawal

This section applies only where the client is a consumer, meaning an individual acting mainly for purposes outside their trade, business, craft, or profession, and where applicable consumer law grants a right of withdrawal.

For an eligible distance service contract, the consumer generally has 14 days from the date the contract is concluded to withdraw without giving a reason.

To exercise the right of withdrawal, the consumer must inform BenMindful of the decision by an unequivocal statement before the withdrawal period expires. The consumer may email hello@benmindful.com or use the model withdrawal form at the end of these Terms.

6.1 Starting Services During the Withdrawal Period

If a consumer asks BenMindful to begin providing the coaching service before the 14-day withdrawal period has expired, BenMindful will obtain an express request to begin performance during that period.

If the consumer then withdraws after performance has begun, the consumer may be required to pay an amount proportionate to the services already provided up to the time the withdrawal is communicated, as permitted by applicable law.

Where the service has been fully performed during the withdrawal period after the consumer’s prior express request and the legally required acknowledgement, the right of withdrawal may cease once the service has been fully performed.

7. Session Cancellation and Rescheduling

The statutory rights described above are separate from BenMindful’s contractual cancellation and rescheduling policy.

• A scheduled session may be rescheduled without charge when at least 48 hours’ notice is provided.
• Where between 24 and 48 hours’ notice is provided, BenMindful may permit one rescheduling, subject to availability.
• Where less than 24 hours’ notice is provided, or where the client does not attend without notice, the session may be treated as used and is generally not refundable.
• If BenMindful needs to cancel a session, a replacement session will be offered. Where a suitable replacement cannot reasonably be provided, any amount paid specifically for the affected service will be refunded where applicable.

8. Cancellation of Coaching Programmes

Outside any applicable statutory withdrawal rights, cancellation of an ongoing coaching programme does not automatically entitle the client to a refund for all remaining sessions.

Any voluntary refund, credit, or termination arrangement will depend on the programme agreement, the circumstances, services already provided, and costs reasonably committed. Nothing in these Terms limits any refund, withdrawal, termination, or other right that cannot legally be excluded.

9. Corporate and B2B Clients

Where a company or other organisation purchases coaching for an employee or participant, the organisation is the contracting client unless otherwise agreed in writing. Statutory consumer withdrawal rights do not ordinarily apply to a business purchasing services for business purposes.

10. Client Responsibilities

Clients agree to:

• attend scheduled sessions punctually and participate respectfully and in good faith;
• provide information reasonably necessary for the coaching process;
• take responsibility for their own decisions and actions;
• not record sessions without prior written permission from BenMindful; and
• inform BenMindful of relevant circumstances that could make a particular exercise inappropriate or unsafe.

11. Online Sessions

Online coaching requires a suitable internet connection and compatible audio and video equipment. Clients are responsible for joining from an environment reasonably suitable for the session.

If significant technical problems on BenMindful’s side prevent a session from being meaningfully delivered, an appropriate replacement session will be arranged.

12. Confidentiality

Information shared by a client during coaching will be treated as confidential and will not ordinarily be disclosed to third parties without permission.

Confidentiality may be limited where disclosure is required by law, court order, or another compelling legal obligation. Personal data is handled in accordance with the Privacy Policy.

13. Intellectual Property

Unless otherwise stated, coaching materials, exercises, frameworks, recordings, written materials, videos, and other original content created by BenMindful remain the intellectual property of Benedikt Jankowitsch.

Materials provided to clients are for their personal use unless otherwise agreed. Clients may not reproduce, publish, distribute, sell, license, or commercially exploit BenMindful materials without prior written permission.

14. Results

Coaching outcomes depend on numerous factors, including the client’s circumstances, participation, and implementation. BenMindful does not guarantee any particular professional, financial, psychological, communication, or performance outcome.

Testimonials, case studies, and examples describe individual experiences and do not guarantee similar results for another person.

15. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful or affects statutory rights that cannot legally be excluded.

Subject to applicable mandatory law, BenMindful is not responsible for indirect or consequential losses that were not reasonably foreseeable when the contract was entered into. The client remains responsible for decisions and actions taken following coaching.

16. Governing Law

These Terms are governed by the laws of Greece, subject to any mandatory rights or protections that apply to the client and cannot legally be excluded. Where the client is a consumer, nothing in these Terms deprives them of mandatory consumer protections available under applicable law.

17. Changes to These Terms

These Terms may be updated from time to time. The version applicable to an existing paid engagement will normally be the version provided or made available when that engagement was entered into, unless changes are required by law or separately agreed.

18. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

19. Contact

Name: Benedikt Jankowitsch
Brand: BenMindful
Location: Athens, Greece
Email: hello@benmindful.com
Website: https://benmindful.com

Model Withdrawal Form

Complete and return this form only if you are an eligible consumer and wish to withdraw from a contract to which the statutory right of withdrawal applies.